Refund policy
Your right to return
You have 30 days from the day your order is delivered to request a return.
To be accepted, items must be:
- Unworn and unwashed, with no marks, creases, or wear on the outsole
- In their original box, with the box undamaged and all tags attached
- Tried on indoors only, on a clean surface
Shoes worn outdoors cannot be returned. Socks and other intimate items cannot be returned once opened, for hygiene reasons.
How to start a return
Email contact@laceborn.co with your order number and the reason for the return. We will reply within 2 business days with return instructions and the return address. Do not send items back before contacting us — unannounced returns cannot be tracked to your order and may not be refunded.
Who pays return shipping
| Reason for return | Who pays |
|---|---|
| Changed your mind | You |
| Wrong size ordered | You |
| Item arrived damaged, faulty, or not as described | We do |
| We sent the wrong item | We do |
Original shipping charges are refunded only when the return is our fault.
Refunds
Once we receive and inspect your return, we will email you the outcome within 3 business days. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.
If more than 15 business days have passed since we confirmed your refund and you have not received it, email contact@laceborn.co.
Faulty items
If an item is faulty, damaged in transit, or not what you ordered, contact us within 7 days of delivery with photographs. We will arrange a replacement or a full refund including shipping, at your choice.